Find quick answers to your questions or get in touch with our support team.
Q: How do I check my internet speed?
A: You can use an online speed test tool. We recommend connecting directly to your modem with an Ethernet cable for the most accurate results.
Q: What should I do if my internet is slow or not working?
A: First, try restarting your modem and router by unplugging them for 30 seconds and then plugging them back in. If the issue persists, please contact our support team.
Q: How do I access premium channels?
A: Premium channels are often part of specific TV packages or available as add-ons. Check your subscription details or contact us to upgrade your package.
Q: Can I watch DocNet TV on multiple devices?
A: Depending on your TV package, you may have access to streaming apps that allow viewing on compatible devices. Please refer to your service agreement for details.
Q: How do I set up my voicemail?
A: You can typically set up your voicemail by dialing *98 from your DocNet phone and following the voice prompts. A detailed guide is also available in our support section.
Q: Can I keep my existing phone number when switching to DocNet?
A: Yes, in most cases, you can port your existing phone number to DocNet. Please contact us to initiate the number porting process.
Q: How do I arm/disarm my alarm system?
A: You can arm or disarm your system using your control panel, a mobile app (if applicable), or a key fob. Refer to your system's user manual for specific instructions.
Q: What happens if my alarm is triggered?
A: When your alarm is triggered, our monitoring station receives an alert and will follow the protocol established during your setup, which may include contacting you and dispatching emergency services.
If you can't find the answer to your question, our dedicated support team is here to assist you.
Contact Support